Exergy: A digital insurance solution for the cloud

With global cloud providers investing into data-centres in South Africa, financial service providers are re-examining how best to approach their transition to this environment. For its part, SilverBridge is repositioning its Exergy insurance solution as a digital suite of products that can either be consumed on a modular basis or as part of an integrated whole.

“Looking at the future of the local market, cloud-based solutions are becoming a strategic priority. By leveraging our well-established partnership with Microsoft, we have shifted our approach to this environment and are expanding our solutions with new components. This is done by either building ourselves, using functionality available on the Microsoft platform, or working with our partners,” says Lee Kuyper, COO at SilverBridge.

Traditionally, financial services customers have been hesitant to go the cloud route due to concerns around the security of sensitive financial data and regulatory issues pertaining to data sovereignty. With the arrival of the Microsoft datacentres in the country, these concerns have been largely addressed and started to ease. This is resulting in increased comfort levels in exploring the value that cloud solutions have to offer.

“We’ve been having cloud discussion with clients for a while. Some have moved prior to the arrival of the data-centres whilst others have been more cautious. But the past two years have seen a massive shift in attitude from insurers with everyone now considering how to gain benefit in some way,” says Kuyper.

This changing focus is also reflected in how SilverBridge has approached the evolution of Exergy.

“The real value and power of the Microsoft Azure cloud is not just moving workloads to the cloud but leveraging what the platform has to offer. SilverBridge has moved the Exergy development environment into the cloud as it provides us with more innovative ways of creating and enhancing our software. For clients, this also means that instead of upgrading annually, we are moving to a place where the value created by our development teams is rolled out regularly and in smaller increments,” concludes, Kuyper.

Ultimately, the cloud is ushering in exciting opportunities to innovate using more sophisticated tools and platforms.

About SilverBridge

SilverBridge has over 23 years’ experience as a leading provider of insurance software solutions in the African financial services industry. Our footprint extends to 14 African countries. SilverBridge’s digital insurance suite allows financial services companies the opportunity to respond quickly to changing markets. With customers throughout Africa, SilverBridge has the knowledge, experience, and technology capabilities to help its clients do better business.

Exergy Claims on the Web

Login to the above webpage using the username “Claire Claims” and your password is “password”

 

This section contains information that will enable claims assessors to easily access Claims on the Web and efficiently assess a death claim within a small time frame whilst reducing the risk of fraud.

The objective of this project is to enable claims assessors to efficiently assess a death claim within a small time frame whilst reducing the risk of fraud. Current claim assessment worksheets or checklists are printed and we should aim for the most automated, paperless process possible.

Implementation technical details / assumptions

Handling outstanding premiums

Nodewalker setup

All validation messages must be warnings

Stillborn claims

Claims login

Enter the login credentials as mentioned above in the relevant fields.

My Work

Upon successful login as the Claims Assessor, you  will be directed to the My Work page showing a list of work pools linked to the user that is logged in. It is from this point that as the assessor you are able to manage your work items within each work pool that are assigned to you.

Currently the default work pool displayed is the assigned ‘Claims Approve’ work pool.  In this instance you will notice that there are currently zero work items that would require your attention.

If you select the drop down option, all work pools linked to your profile will be visible.

Simply select an alternative work pool; e.g. Claim Assessment to view any work items that may require attention.

Claim assessment work pool

Selecting the Claim Assessment work pool from the list of work pools, a list of work items will be displayed as follows:

The work items displayed is a list of all claims available for assessment. There is a total of (74) items within the list.  These claims are in a different status, depending on its current progress. The policy number, claim type, insured name and ID and the date of initialization of the claim will be displayed (as shown above).

Claims not previously viewed before will be displayed in bold text. Once viewed the text displays as normal.

You are able to sort the listed work items based on your preference by clicking on any column header to change the view.

You are able to ‘Search’ for a specific claim by entering the known details in the Search field.

In the following example where the policy number is entered; Exergy will start finding a possible match of the information that is being inserted, until the item is matched to the information sought. This is known as auto completion.

This example shows that two claim types; i.e. Death and Death – Savings are available for assessment.

Clear the search field to return to the detailed main work item list.

Click on the specific claim type (work item) to be assessed, to view the claim details as these were received.

 

Claim assessment view

The claim assessment detail is divided into 3 specific focus areas:

  1. Basic
  2. Beneficiaries
  3. Requirements

1.Basic:

This section displays details of the Life Insured that has passed, relevant policy detail and its benefit information, as well as the claim details required for assessment purposes.

Funeral death claim types have been set with additional claim information in the form of custom parameters in Exergy. It is possible therefore as part of the verification of validity of the claim that you will need to enter and check specific information such as identification of the funeral parlor, practice number, death certificate number and any other reference number that may be relevant for the claim in question. This information will be displayed in the last section of the ‘Basic’ information on this form.

Some validation rules for verification of the validity of the claim for fraudulent purposes have been included on Death Funeral type claims. All fields EXCEPT Other Reference Number have rules attached. Refer to the following link for detailed information Fraudulent claim verification.

2. Beneficiaries:

A list of beneficiaries follows.

  • Any arrears premiums due will be accounted for and the Life Company will automatically be inserted as one beneficiary type. The value of the claim portion due and the manner in which payment will be effected; i.e. Internal.
  • In instances where beneficiaries are present on the policy at claim initiation; these too will automatically be listed. The payment type as in the above example is shown as ‘EFT’ and the value of the claim.
  • Existing beneficiary detail may be updated, where necessary.
  • New beneficiaries may be added.
  • Existing beneficiaries may also be deleted if required.

3. Requirements: –

A list of requirements linked to the Life Insured follows. These are all requirements for the client and is irrespective of their status, i.e. outstanding, expired, waived, received, etc.

Task scheduler

This page contains the standard operating procedure in respect of the set up of the task scheduler in Exergy2Go

 

Using the task scheduler

The Task Scheduler is a scheduling service that may be used to schedule different events in Exergy. This will enhance the automation components used during the processing of tasks 
The automation of this process firstly requires that the Service Console be set up and thereafter a scheduling wizard be used in Exergy to schedule tasks accordingly. 
The scheduling service should be set up and started by the Deployment/Release Manager Prior to any execution of tasks by means of the Task Manager. 
The operations administrator should indicate how often the scheduling service should execute the scheduled tasks. The scheduling service will only execute one task at a time 
The following are some of the rules to be defined in the scheduler:

  • the type of task to be scheduled
  • actual task to be scheduled
  • the user name and password of the user under whose name the task should run
  • the time at which the run should start as well as the frequency of execution; e.g.
      • Minutes
      • Hours
      • Days
      • Weeks
      • Month
  • the description and history entry settings for each scheduled task may be stored if required


Once this service is successfully started, the tasks that must be automated; previously set up in Task Manager must now be scheduled via the Task scheduling wizard 
It is important to note that when daily tasks are scheduled via the Task Scheduling Service; these tasks will automatically be executed on every day during a normal week; this is including weekends. 
For any additional information on the installation of the scheduling service; refer to the On-Line Help in Exergy

 Task Scheduler

A wizard will guide the user through the steps when adding a new scheduled task or when editing any scheduled task.

  • Open Exergy
  • On the landing page, select the “System Tasks” tile.

Select “Scheduled Tasks”

The “Exergy Scheduled Tasks Manager” screen will open.

Click on the Task Manager Button.

A list of all the tasks already created will be displayed.

The Task Group screen opens. On the menu item select ‘Schedule this Task Group’, or right click on the task itself.

  •  The wizard is opened that may be hidden in the future. Proceed through this wizard by selecting the ‘Next’ button:
  • Select the Task Type from the listing and the ‘Next’ button:

  • Select the specific task to be scheduled from the list and select the ‘Next’ button:

  • Select either the credentials of the user who is currently logged on to Exergy, or log in as another user.
  • Where an alternative user’s credentials are used, enter the user name and password on the ‘Username’ and ‘Password‘ fields to specify under which user’s name the task should run.
  • It is recommended that a user classified as a “Service Account” be used, as the password does not change regularly.

Note: The User Name and password credentials that are recognized here is the Windows logon details.

  • Select the Starting Date, Time and Frequency and if a specific user is to be notified upon completion of the scheduled task
  • The task can be scheduled to run at intervals set Minute’s, Hour’s, Day’s, Week’s and Months.

 When a user is selected to be notified upon completion of the scheduled task; all users registered on the database are displayed in the list. The system will make use of the email that was specified by the System Administrator when he/she was originally set up. Where no email address is present, no email will be sent. Email addresses should be checked by the System Administrator in the User Access module

Weekly settings will allow for any day of the week as well as multiple days within a week to be selected

Various monthly settings are available where the Life Company may select the most suitable option as shown below:

  • A schedule description is entered so that the history information may be stored for however long it may be required
  • Select the ‘Finish’ button to complete the scheduling
  • Select the “Number of History Entries to keep”

All tasks scheduled will be displayed on the ‘Task Info’ tab and the history for the running of each task will be displayed on the ‘History’ tab